Important: By using the 99bat platform, you are deemed to have agreed to this Privacy Policy. Please read the entire policy carefully.
Introduction
99bat is one of Bangladesh's most trusted online sports betting and gaming platforms. We believe that user privacy is a fundamental right. That's why 99bat's Privacy Policy has been crafted with the utmost priority on protecting your personal information.
This privacy policy explains what information we collect when you use the 99bat website or mobile app, how that information is used, where it's stored, and what rights you have to control your information. 99bat always operates with transparency and values your trust.
Our Commitment in Brief
We never sell your personal information, never share it with third parties without your consent, and always adhere to the highest industry security standards.
What information we collect
To ensure your service on the 99bat platform and improve service quality, we collect the following types of information:
Information Provided Directly by You
- Identity information: Full name, date of birth, gender, nationality.
- Contact information: Email address, mobile number, current address.
- Identity verification information (KYC): Copy of National ID Card (NID), Passport or Driving License, and selfie.
- Financial Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket), bank account details (for withdrawals).
- Account Information: Username and password (stored in encrypted form).
Automatically Collected Information
- Device information: IP address, device type, operating system, browser information.
- Usage data: Which pages you visited, how long you stayed, which bets you placed.
- Location information: Approximate geographic location (IP-based), but we do not collect precise GPS location.
- Cookies & tracking information: Session cookies, preference cookies, and analytics data.
We only collect information necessary for service operations and legal obligations. We never ask for unnecessary information.
How Your Information is Used
99bat uses your personal information for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Registration, login, profile updates, and security. |
| Payment processing | Storing deposit and withdrawal transaction history. |
| KYC verification | Meeting regulatory requirements to verify age and identity. |
| Fraud Prevention | Identifying suspicious activity to keep your account secure. |
| Customer Support | Resolving your complaints or queries promptly. |
| Service Improvement | Analyzing usage patterns to improve your experience. |
| Promotional communications | Sending you offers, bonuses, and updates with your consent. |
| Legal compliance | Meeting regulatory authority requirements and complying with legal obligations. |
Data Security Measures
99bat follows the highest industry-standard security measures to protect your data. Our security infrastructure consists of the following layers:
- Transmission Security: All data transfers occur via HTTPS/TLS protocol.
- Password hashing: Your password is never stored directly — bcrypt hashing is used.
- Two-factor authentication (2FA): OTP-based two-factor verification is available for additional account security.
- Regular security audits: Independent security experts regularly audit our systems.
- Access control: Only authorized staff can access your information, and only to the extent necessary.
- Data Backup: Regular encrypted backups are maintained to prevent data loss.
In case of a security incident
In the event of a data breach, we'll notify affected users via email within 72 hours and take immediate corrective action.
Cookie Policy
99bat uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.
Types of Cookies We Use
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential cookies | Maintaining login sessions, ensuring security | Until session ends |
| Preference Cookies | Remembering language, theme, and other preferences | 1 year |
| Analytics cookies | Understanding site usage patterns and improvement | 6 months |
| Marketing Cookies | Showing relevant promotional content | 30 days |
You can control or delete cookies anytime through your browser settings. However, disabling essential cookies may affect certain platform features.
Your Privacy Rights
As a user of 99bat, you have the following privacy rights:
- Right to access: The right to request what information we hold about you.
- Right to Rectification: The right to request updates to incorrect or outdated information.
- Right to erasure: Right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request to limit the use of your data for specific purposes.
- Right to portability: Request to transfer your data in a standard format.
- Right to Object: Right to object to marketing or specific processing activities.
To exercise these rights support@99bat.biz Email us at this address. We will respond within 30 business days.
In some cases, deletion may not be possible due to legal obligations. If so, we will provide you with detailed reasons.
Data Retention Period
99bat does not retain your personal information longer than necessary. Below are retention periods for different types of data:
- Account Information: As long as the account is active, up to 5 years after closure.
- Transaction information: Up to 7 years as per legal requirements.
- KYC documents: Up to 5 years after the last transaction.
- Log and Analytics Data: Typically 1 year, then retained anonymously.
- Customer support records: 3 years after the matter is resolved.
Minor's Privacy
99bat is only for individuals aged 18 or above. We do not knowingly collect or process personal information from anyone under 18.
If a minor has registered by mistake and we're notified, that account and all associated information will be deleted immediately.
To Parents: If your child has used 99bat unknowingly, please contact support@99bat.biz. We will resolve it promptly.
Privacy Policy Updates
99bat may update this Privacy Policy from time to time. If any significant changes are made, we will:
- We'll send notifications to your registered email.
- We'll display a clear notice on the platform.
- We'll update the "Last Updated" date at the top of this page.
Continuing to use the platform after changes means you accept the updated policy. We recommend reviewing this page regularly.
Contact Us
If you have any questions, complaints, or requests regarding the Privacy Policy, please contact us:
Privacy Inquiry
Email: support@99bat.biz
Subject Line: "Privacy Request — [Your Username]"
Response time: Maximum 30 business days.
Including your registered email and username with any privacy-related request will help us resolve it faster.